...I feel optimistic about the future and what we can deliver. I know there is passion, commitment, and ambition at every level of the CPS. Through our Victim Transformation Programme, we will be focusing on designing and testing our new Universal Service offer in 2023/2024, ensuring it meets three key outcomes:
- building victims’ understanding of the role of the CPS and their entitlements,
- enabling victims to get the support they need, and
- providing victims with timely updates and information throughout their case.
We will continue with our test and learn approach to developing the enhanced service and ensuring we are able to identify the victims with the greatest needs. For many years, we have invited and welcomed diverse voices, stakeholder perspectives, and hearing directly from victims about their experiences. We will continue to listen and engage through a Victims’ Reference Group, so that our Victims Transformation Programme has the voice of victims at the heart of it. Improving the victim experience will require collaboration and, quite probably changes across all of our partners in the Criminal Justice System but from all I have heard recently, and today, I feel that the desire to make this difference is here...